Team Glen Mills ASM/Service Writer
Website Team Toyota Glen Mills
Team Toyota is proud of our valued employees who provide today’s automobile buyers, service customers and those who need collision repair with a pleasant, quick and informed automotive experience. We’ve changed the traditional way dealers sell and service cars and are totally responsive to customer needs. We want customers to know when they deal with Team Toyota, we appreciate the opportunity to be of service. Prompt service at the right price, with no hassle.
We hire individuals who have the desire and ability to exceed customer expectations and who want to work with the best professionals in the business.
What We Offer
- Medical, dental, and vision insurance
- 401(K) with match
- Employee discounts
- Vacation time
- Weekly pay
- Competitive pay packages
- Holiday parties
- Health and wellness
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians’ time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
- At least 2 years experience as an express/service writer required
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To apply for this job email your details to HR@TeamToyotaGlenMills.com
